Imagine that a large payment to a vendor in Mexico is due on Friday. But midday Wednesday, there’s a big drop in the price of pesos. You didn’t notice—but your Monex account manager did. She calls you within the hour to flag the opportunity to save money by locking in the new lower price immediately.
This is what proactive customer service looks like. This is the level of customer service you can expect as a Monex client. Regardless of your business size, your Monex support team will do more than just respond to your messages and phone calls. Our experts know that one of their core jobs is to identify the threats and opportunities facing your business.
TEMPUS account managers and market experts turn deep knowledge of FX rates and trends and the bills you have coming due into money-saving actions. We do the heavy lifting, helping you seize time-sensitive opportunities and protecting your bottom line from FX volatility and related risks. Incoming and outgoing payments in foreign currencies pose large inherent risks to your profit margins. With Monex’ proactive customer support in the mix, your business moves closer to budget certainty.
With less to worry about, you can focus on what you really want to be doing: running the business.
Smarter, Simplified Global Payments
Our proactive customer service is about more than de-risking FX market volatility for your business, though. The global payments landscape is complex and can feel overwhelming. That’s why we’re also committed to helping you simplify payments.
It seems like every bank and money transfer provider has different rules, processes and fees for sending and receiving transfers. Bank-to-bank wire transfers can involve significant hidden costs. Opening accounts in overseas banks to hold foreign currencies is often an expensive and time-consuming hassle.
But global payments don’t have to be so frustrating: Why not let Monex manage your payments to and from overseas suppliers and customers? We’ll work as an extension of your business to make cross-border payments as painless as possible.
Your Monex account manager, for example, can help you choose the best payment tools to plan and schedule your payments when the market is most favorable to save you the most money. Our FX experts can suggest customized hedging strategies to protect you from the downside of market fluctuations. And among other tools, you can take advantage of our free multicurrency holding accounts, which allow you to hold 34 different currencies for up to a year.
You will be able to manage your own FX on TEMPUS Online with support available a click away to chat, call or email. This allows you to be in the driver’s seat, choosing the most opportune time to convert certain currencies. Consider us your well-traveled co-pilot.
2020 offered abundant proof of how unpredictable the world can be—and of course, market volatility isn’t going away any time soon. So don’t settle for reactive customer service—you need a partner that can do much more than just help solve the problems that you bring forward. To protect your bottom line and make your life easier, TEMPUS flags problems and opportunities that you weren’t even aware of. Learn more at TEMPUSfx.com/our-solutions.
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